Course Outline

Personnel, who wish to communicate better within a working environment, build relationships and improve their skills whether this is cross functional in vital sectors of their company or generally strengthen their communication and inter-personnel skills in a more confident way.

To enhance the delegates personal and team productivity giving them a greater awareness of improving their behaviour when dealing with difficult employees, conflict or work related issues.

Course Objectives

• Questioning and listening skills
• Working with Body language
  
• Dealing with Assumptions
  
• Key messages - The attitude you give
  
• Using positive reinforcement
  
• Giving feedback
  
• One way and two way communication
  
• Communicate using simple and direct language
  
• Initiating communications
  
• Avoiding breakdowns in communications
  
• Active listening
  
• Nonverbal communication - Interpreting

Course Designed for

Those looking to strengthen their communications skills within a working environment to be more confident with others.

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